Terms of Service

These terms are the agreement between you and RoboTastic Limited, a company incorporated in Hong Kong SAR (business registration no. 75229437), 20/F Wellable Commercial Building, 513 Hennessy Road, Causeway Bay, Hong Kong ("RoboTastic", "we"), for the use of ShipTastic, the website shiptastictracking.com and the ShipTastic app ("the service"). They include the sections on renewal, cancellation and refunds, acceptable use and the service disclaimer below. Our Privacy Policy and Cookie Policy explain how we handle data. Questions: connect@robotasticlimited.com.

1. The service

ShipTastic is a self-service ocean shipment tracking platform: live vessel position, predictive ETAs, milestones and alerts. It is an informational tool; tracking data originates from carriers, terminals and third-party data providers, and we present it as received.

For paid plans we commit to a monthly uptime of 99.9% and a first reply to support requests within 24 hours, as set out in our Service Level Commitment, which forms part of these terms.

2. Accounts, eligibility and business use

ShipTastic is for business use only. By creating an account you confirm you are acting for a business and not as a consumer. You must be at least 18 years old and able to enter into a binding contract. If you accept these terms for a company or other organisation, you confirm that you are authorised to bind it.

You must provide accurate details, including your company name and country, and keep your credentials secure. You are responsible for activity under your account. You must be authorised to track the shipments you enter.

You accept these terms by ticking the acceptance box when you create your account. We record the version of the terms you accepted, the date and time, and the IP address used, so that both of us can show which terms apply.

3. Plans, credits and billing

• Paid plans. Starter $29.99, Pro $79.99 and Max $199.99 per month, billed monthly in US dollars, in advance, through Stripe. Card details never reach our servers. Prices exclude applicable taxes, which are shown at checkout. Enterprise is billed per shipment under its own agreement, which takes precedence over these terms where the two differ.
• Credits. Each plan includes a monthly credit allowance: Starter 15, Pro 50, Max 150. One credit tracks one new container. A B/L or booking with several containers uses one credit per container. Re-opening a container you already track is free. If no carrier data is found, the credit is returned automatically. When your credits run out, you can upgrade or buy top-ups at USD 2.00 per credit, up to 150 per purchase.
• Credit expiry. Monthly plan credits expire at the end of each billing period and do not roll over. Top-up credits expire 12 months after purchase. Credits have no cash value and cannot be transferred.
• Refunded payments. If we refund a payment, the credits bought with it are removed.

4. Automatic renewal and cancellation

• Automatic renewal. Paid plans renew automatically every month. On each renewal date we charge the plan price to your payment method on file, and your monthly credits are reset, until you cancel. We show this renewal term when you subscribe to a plan and on the pricing page.
• Cancelling. You can cancel anytime under Account > Billing > Cancel subscription. You keep access until the end of the month you paid for; the plan then does not renew. Cancelling does not refund the current month.
• Changing plans. You can move up or down a plan at any time. The change takes effect immediately and you are billed for the new plan from that point. Credits are not cumulative: any credits left on the previous plan are forfeited when the change takes effect.
• End of subscription. When a subscription ends (after cancellation, at the end of the paid period, or after non-payment), the account expires. Your shipment data and workspace are removed at that point and the account cannot be resumed; see the retention section of the Privacy Policy. Export what you need before the end of the paid period. RoboTastic is not liable for any loss of data after a subscription expires.

5. Refunds

Refunds are not self-service. We do not refund part-months, unused credits or a plan you no longer need, and cancelling does not create a refund. A refund is only considered where a ShipTastic technical issue charged you wrongly, for example credits deducted for a container that could not be tracked, or a billing mistake such as a duplicate charge. To request one, email connect@robotasticlimited.com from your account email with the date and amount; our customer-service team reviews each request case by case and tells you the outcome. If we refund a payment, the credits bought with it are removed (Section 3).

6. Acceptable use

Use the service lawfully, securely and fairly. In particular:

• Track only shipments you, your company or your customers have a legitimate business reason to follow, and do not use the service to break any law, including sanctions, export-control and customs rules.
• Do not upload content you have no right to share, or that is unlawful, harmful or infringes others' rights.
• Do not try to access other workspaces' data, bypass authentication or plan limits, or probe, scan or test our systems for vulnerabilities without our written permission. To report a vulnerability, email connect@robotasticlimited.com.
• Do not upload malware or interfere with the service or other users, and keep your sign-in details to yourself.
• One account per person or company; do not create extra accounts to get around plan limits.
• Do not scrape, bulk-download or automate access beyond what your plan's API terms allow, and do not resell, sublicense or white-label access unless a plan or a written agreement with us permits it.

Suspected misuse can be reported to connect@robotasticlimited.com. Breaches are handled under Section 11.

7. Your data

You own the shipment data you enter. We process it to provide the service as described in the Privacy Policy, which also sets out the processing terms for business customers. Tracking providers receive identifiers only (container, B/L or booking numbers), never party names, contacts or cargo values.

Tracking data licence. Vessel positions, milestones, schedules, terminal and customs events and ETAs shown in the service ("tracking data") are licensed to us by carriers, terminals, the AIS network and third-party data providers. We grant you a non-exclusive, non-transferable right to use tracking data within your own business for the shipments you track, for as long as your subscription runs. You may not resell, redistribute, publish or make tracking data available to third parties, extract it in bulk, or use it to build or feed a competing tracking product or data service, and you must not use it in breach of the laws of the country it originates from, including data-security laws of the People's Republic of China. Where a data provider requires it, we may withdraw specific data, carriers or ports from the service; Section 11 applies if that leaves a plan unusable.

8. Service disclaimer

The service is provided on an "as available" basis. It explains the limits of what ShipTastic shows and says, on the website, in the app and in everything we send you from them.

• Tracking data is passed on as we receive it. Shipment events, milestones, vessel positions and schedules come from carriers, terminals, the AIS network and our tracking-data providers. They can be late, incomplete, out of order or wrong, and a carrier can change a schedule, roll a container or blank a sailing without notice. We do not warrant that tracking information is accurate, complete or up to date, and we do not verify it against the physical cargo.
• A predictive ETA is an estimate. It is calculated from the vessel's live position, speed and heading, the carrier's schedule and the milestones reported for that voyage, and it changes as they change. It is not a promise from us or from the carrier, it is not the carrier's official ETA unless labelled as such, and it cannot foresee port congestion, weather routing, customs holds, labour action or a roll the carrier has not yet confirmed. How our ETA works describes the method.
• Alerts help you watch; they do not act for you. Delay, demurrage and milestone alerts are reminders based on the data above and on the free-time terms and thresholds you set. An alert can arrive late or not at all if the underlying data is late or missing, and it does not stop a charge, a deadline or a cut-off. You remain responsible for your bookings, documents, customs formalities, free-time terms and any charges under your contracts with carriers, forwarders, terminals and ports.
• Calculators and tools are indicative. The demurrage and detention calculator multiplies the numbers you enter; it is not a quote, a tariff or an invoice. The container number validator checks the ISO 6346 format and check digit only; a valid format does not mean the container exists, is in service or is on a particular vessel.
• The AI assistant can be wrong. Ask AI answers are generated automatically from the shipment data in your workspace and general knowledge of shipping, are not reviewed by a person before you see them, and can be incomplete, out of date or mistaken. Check anything that matters against the underlying events and documents before you act on it. The assistant does not give legal, customs, insurance, tax or financial advice.
• Samples and examples. Sample shipments on the website are illustrative; their vessels, routes, dates and events do not describe any real consignment, customer or contract. Screenshots and examples on the website show how the platform works, not results you should expect.
• Information, not advice. Guides, glossary entries, FAQ answers and carrier, port and route pages are general information for importers and exporters, not legal, customs, tax, insurance, financial, credit or investment advice. Port facts, transit times and schedules on them are typical figures that change. ShipTastic verifies and reports shipment movements; it does not advise on credit, lend or arrange finance.
• We are not a carrier and not affiliated with one. We are not a shipping line, freight forwarder, NVOCC, customs broker, terminal or port, we do not carry, store or handle cargo, and we are not a party to your bill of lading or booking. Carrier, terminal and port names and logos on this site identify the lines and places whose shipments you can track; they are the trademarks of their owners, and ShipTastic is not affiliated with, sponsored by or endorsed by any of them. ShipTastic™ and the ShipTastic logo are trademarks of RoboTastic Limited.
• Third-party sites. We link to carrier, port, standards and reference websites for convenience. We do not control them and are not responsible for their content, availability or how they handle your data. A link is not an endorsement.
• Changes. Data-provider coverage, features, plan contents and prices can change; the price shown at checkout is the price that applies. We may correct errors on the website without notice.

You are responsible for the operational decisions you make, and you should not rely on the service as the sole basis for a time-critical or high-value decision. Nothing in this section limits the liability that cannot be limited under Section 9.

9. Limitation of liability

Our total liability for all claims is limited to the fees you paid us in the 12 months before the claim. We are not liable for indirect or consequential loss, lost profit, demurrage, detention, storage charges, missed sailings, or decisions made on ETAs or Ask AI answers. Nothing limits liability for death or personal injury caused by negligence, or for fraud. The same limits apply to claims against our staff, contractors and agents.

10. Time limit for claims

Claims must be brought within 12 months after the event giving rise to them, unless the law requires a longer period.

11. Suspension and termination

You may stop using the service and cancel at any time (Section 4). We may suspend or close an account immediately for serious breach, including security risks, unlawful use, non-payment, scraping or a breach of the tracking data licence in Section 7. For other breaches we will give you 14 days' notice to fix the problem before closing the account. When an account is closed, Section 4 (end of subscription) and the Privacy Policy's retention section apply.

If we have to end a plan. If a data provider ends or restricts its service to us and we cannot replace it, or if we withdraw the service in a country, we may end the affected paid plan on 30 days' notice by email and refund the prepaid fee for the period after the end date. This is the only case in which we end a plan without a breach on your side.

12. Sanctions and export control

You may not use the service if you are, or act on behalf of, a person or entity that is the subject of sanctions administered by Hong Kong SAR, the United Nations, the United States (including OFAC), the European Union or the United Kingdom, or if you are located in a territory subject to comprehensive sanctions. You will not use the service in breach of applicable sanctions or export-control laws, and we may suspend or refuse service where we reasonably believe this section is not met.

13. Governing law and disputes

These terms are governed by the laws of Hong Kong SAR. Any dispute will be finally resolved by arbitration administered by the Hong Kong International Arbitration Centre under its Administered Arbitration Rules, seated in Hong Kong, before one arbitrator, in English. Either party may apply to any competent court for urgent relief or to recover unpaid fees.

14. Changes

We may update these terms; material changes will be posted here with a new date and version and, where required, notified to you. Continued use of the service after the change takes effect means you accept the updated terms.

15. Language

These terms are written in English. Translations are provided for convenience only; if a translation differs from the English text, the English text prevails.